Squareball Feedback
blogThe customer is always right… What they’ve said about us..
T shirts ordered Tuesday mid morning, arrived wednesday morning first thing…brilliant.
Any chance you could train our club back line to be as fast!!!
Many thanks,
jimi
5-12-2007
A Chara,
Apologies for the delay in the feedback, I had the form wrote up and all and sure the better half never posted it away for me.
Well, there are no complaints from this end whatsoever. I have ordered twice now and both times delivery was within a few days. Excellent, quick delivery, almost – but not quite – as quick as that little minor corner back I had to mark last weekend. And him only out of nappies… But that’s for another day…
Packaging was fine. Returns information was not needed but seemed pretty straight forward.
Been getting a few appreciative nods and winks while wearing them too. Mostly by fella’s. Dunno what way to take that.
The Hendrix one went down well at the weekend I was home for a game in Kilkenny, sure they thought it was the bee’s nuts. And we only lost by a point.
My personal favorite is “Take yer points…” I’d never be forgiven if I was to wear the Dubs Hill 16 one.
Looking forward to a few more new ones whenever yis get around to it. Maybe an oul “Go down on it”? I got roared that a few times meself – and I wont get all dirty telling yis twas a woman shouting it either.
Well keep up the good work, its great finally having some ‘cool’ gaa gear to wear – aside from the Lily White jersey of course, not that I get to wear that an awful lot lately either…
Good Luck and God Bless,
From a Lily in Aberdeen,
Paul Butler
15-08-2007
The shirt arrived promptly and as advertised, so very happy with the service. There were a few nice personal touches that show how you value customer satisfaction, and you’ve obviously a comedian or two in the office judging by the slogans and a couple of very witty follow up messages.
shane mcginty
11-08-2007
Just wanted to let u know that your whole online service has been great~ I am very happy with everything, particularly the packaging, it was v.professional. I also have to say that your hoodies are the best I have ever bought- my boyfriend has the ‘Club and County’ red hoody and it is amazing quality.
Paula r
11-08-2007
well i got 2 t-shirts for my boyfriend…hendrix was a hurler and the red gpap one. he loves them and so do all his friends. they are always asking where he got them but to be honest, i dont know if he tells them just because he doesnt want them haviing them. so my only advice would be to come up with alot more designs, just so there are more to choose from, and maybe then he will tell his friends where to get them with less chance of them getting the same ones.
well done so far and Good luck with everything in the future and i will be buying again soon i’m sure.
katie mc kinley
11-08-2007
I have to say the service is one of the most efficient I have come across. The T Shirt was a present and it went down a treat. I arrived in plenty of time and the packaging was fine there was not problem with it. The quality of the t shirt was really good sometimes you buy t shirts online and you would have been better off going to Penny’s but not yer ones. I have recommened your website to all my friend and I will definitely be back again to purchase. Best of luck with it.
siobhan foley
10-08-2007
The whole Squareball Customer Experience was great - easy to use website, efficient service, postage on time, no problems with packaging, t-shirts were better quality than expected and holding their own in the wibbly-wobbly world of washing machines…….and best of all, the double takes I’m getting on the captions, so keep ‘em coming!!! Keep up the good work, lads!
Rachel Barrett
10-08-2007
I’m more than happy to say that so far so good. I’m actually surprised to hear that you are only up and running a couple of weeks, hats off to you. I received my package today and everything looks in perfect order. Packaging was great, items are brill (still to try on), and delivery was spot on, couldn’t be happier. I especially like the notifying email I received yesterday saying the postman will have my order. Didn’t get it till the following order but it was a very nice touch indeed.
I have delved into the website too much, I will get to that in time but the site looks great. The selection of items is good but I hope you will continue with more designs, obviously the more you make up the more you sell.
Overall I’m extremely happy with everything and I’ve passed your link to my friends. I’ll be show casing your wears over the weekend so more publicity is guaranteed.
Gerard Milton
10-08-2007
I was very happy with all my dealings with squareball. The site looks and reads great, is easy to get around etc. The tshirt arrived when you said it would and all the details about being happy or returning it were very clear.
Anne Foley
14-06-2007
Did our stuff meet your expectations? Yes, it was excellent quality delighted with the hoodie
Are you happy with what you bought?
Is there anything we could do better? No I though it was a very efficient order and dispatch process
Did the stuff come in good time? yes same as with other online clothes companies
Was the packaging OK? yes i loved the squareball sheets - nice touch
Is there anything you’re not happy about? no everything was fine
Is our refund and replace info clear enough? yes it seemed very clear to me
Anything else we need to know? keep up the good work! release more items keep the momentum going…
Mo Mc Auley
12-06-2007
The guys love the shirts and I love the hoodie - everyone remarks on it and it is all so much nicer than a county jersey!!
I can’t fault you guys on the website and ordering and even better quick delivery.
Ciara McKeown
09-06-2007
Thanks for my gear which arrived promptly, earlier than i expected.
I will be wearing my Small MENS Hurley T-shirt tonight to Camogie club training but I’m looking forward to more styles in the ladies section. For now I look good in this who wouldn’t !
The customer experience: It has been thrilling to find a line of stylish clothing I identify with. The packaging grand, refund policy - I didn’t even have to check that out, the web site is good its on my favourites, overall you’ve done a great job. I just wish i’d thought of it first…
Adele McLoughlin
08-06-2007
Well done on your site. I was chuffed with my Hill t-shirts , must say went down very well on Sunday at the game (even though we got drenched)
Several people in bars beforehand asked me what the site was and were admiring it. Great to see something new and innovative in the Gaa t-shirt line.
Its such a simple idea and a sure fire winner.
Best of luck with the site and I’ll be keeping an eye for any new Dubs ones
Dave Fitzgerald
07-06-2007
Thank you for the delivery of your merchandise. I can only say that my daughter was delighted with her hoodie. The only problem in the house was that my 14 year old son wanted some too and we will return as customers as soon as possible. The item arrived so quickly that I was surprised and it was well packaged and all instructions about return were clear. May I congratulate you on a very clever idea and a quality product that will undoubtedly do very well. We will follow the development with interest and anticipation. The impressive aspect of the merchandise is its quality which is well finished and stylish - features which are not always bedfellowes.
Well done to all involved
Una Porteous
07-06-2007
got my t-shirt today in the post… very impressed with the quality of the product … in comparison to web rival …. and with speed of delivery
ciaran lennon
07-06-2007
Thanks for the great T-Shirt, quality is excellant and delivery was very prompt. Would definately recommend this to others.
Marty Drumm
06-06-2007
ITS BRILLIANT…..WHEN DO WE GET RED AND WHITE TOPS….for us Tyrone folk…
James Higgins
06-06-2007
the product was a quare job i got of you and the delivery was very quick and i have put a good word in for yous with the boys i play hurling with and anybody who asked me about the t-shirt
keep the dream alive